Effective date: October 2, 2026
These Terms of Service ("Terms") are an agreement between you and Audacious Innovations, LLC, a Tennessee limited liability company doing business as EventSage ("EventSage," "we," "us"). They cover your use of eventsage.io, app.eventsage.io, our client portal, and every related feature (together, the "Service").
By creating an account, checking a box that references these Terms, or using the Service, you agree to them. If you're accepting for a business, you're confirming you have authority to bind it, and "you" means that business.
Please read Section 17 carefully. It requires most disputes to be resolved by individual binding arbitration and waives class actions. You can opt out within 30 days.
1. Who can use EventSage
EventSage is built for businesses that run events, such as mobile bars, caterers and event services companies ("Operators"). To open an account you must be at least 18, able to form a binding contract, and using the Service for a business based in the United States or Canada, not for personal, family or household use.
Two other kinds of people use parts of the Service:
- Teammates and staff an Operator invites. Their access is controlled by the Operator, and the Operator is responsible for what they do in the account.
- Clients of an Operator, who open proposals, sign contracts, view invoices and make payments through links the Operator sends. Section 9 covers them.
2. Your account
Give us accurate information and keep it current. Keep your login private and turn on any security features we offer. You're responsible for everything that happens under your account, including actions by teammates you invite. Tell us right away at support@eventsage.io if you think someone has accessed your account without permission.
3. Plans, billing and renewal
Plans. We offer a Free plan and paid plans. Current plans, prices, included seats and limits are listed on our pricing page and in the app. Some features, such as AI credits and extra Team seats, are sold as add-ons.
Automatic renewal. Paid plans renew automatically at the end of each monthly or annual billing period until you cancel. We'll charge the payment method on file at the start of each period. Annual plans are billed up front for the year.
Taxes. Prices don't include sales tax or similar taxes. We add applicable tax at checkout, and you're responsible for it.
Cancellation. You can cancel anytime from your billing settings or by emailing support@eventsage.io. Cancellation stops the next renewal. You keep access to paid features through the end of the period you've already paid for.
No refunds. Fees are non-refundable, including for partial periods, unused seats, unused AI credits, downgrades and early cancellation, except where the law requires otherwise. Removing a teammate doesn't refund that seat; it stays paid until your next renewal.
Price changes. We may change prices. If a change affects your plan, we'll email you at least 30 days before it applies to your next renewal, and you can cancel before then.
Founding member pricing. If you were accepted into our founding member program, your founding rate stays in place for as long as your paid plan stays continuously active. If you're on Pro, you can move to Team at the founding Team rate within 90 days of your subscription's start date. After that, a move to Team is billed at the standard Team price. If your subscription lapses for more than 30 days, the founding rate ends and standard pricing applies if you return. Founding pricing can't be transferred.
Failed payments. If a payment fails, we'll try again and let you know. If it still isn't paid, we may move your account to the Free plan or limit paid features until it is.
4. Payments you collect through EventSage
EventSage lets you send invoices and collect payments from your clients through Stripe, our payment processor.
- Stripe account. To accept payments, you'll complete Stripe's onboarding and open a Stripe connected account through EventSage. By doing so you agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Stripe, not EventSage, holds and moves your funds.
- You're the merchant. Payments from your clients are made to you. You're the seller of record for your events and services, and you're responsible for your prices, taxes, refunds, chargebacks, disputes, and Stripe's fees.
- Platform fee. We charge a platform fee on payments you collect through EventSage, as shown on our pricing page or in your billing settings. It's deducted automatically from each payment. The platform fee isn't returned if you later refund the payment or lose a dispute.
- Surcharges and tips. If you turn on card surcharges or a tip prompt, you're responsible for following card network rules and the laws where you operate. We block surcharges in states we know prohibit them, but that isn't legal advice and doesn't make you compliant.
- Autopay. If you charge a client's saved payment method automatically, you're responsible for getting and keeping the client's authorization. EventSage records the consent the client gives in the portal.
- Sales tax on your invoices. Tax rates and settings you use on invoices are your responsibility. EventSage calculates from the settings you choose and doesn't give tax advice.
5. Your data
You own it. "Customer Data" means everything you or your teammates, staff and clients put into the Service: contacts, events, proposals, contracts, invoices, files, messages and the like. You own your Customer Data. You give us a limited license to host, copy, process and display it only as needed to run, secure and support the Service for you, and as described in Section 6.
Our role. For Customer Data about your clients and staff, we act as your service provider (a "processor" under some laws). We process it on your instructions, as described in our Privacy Policy. You're the one who decides what data to collect and why.
Your responsibilities. You're responsible for having the right to collect and upload Customer Data and for giving the people it's about any notice or getting any consent the law requires. That includes:
- telling your staff if you use clock-in location capture, and getting any consent your state requires;
- handling allergy, dietary and other sensitive details your clients share with care, and only collecting what you need;
- collecting only the last four digits of a staff member's SSN or EIN in the fields we provide, and never entering full tax ID numbers, payment card numbers or bank account numbers into notes or custom fields;
- following email marketing laws (like CAN-SPAM) when you send workflow or outreach emails through EventSage.
Security. We use reasonable administrative, technical and physical safeguards to protect Customer Data. No system is perfectly secure. If we learn of a breach affecting your Customer Data, we'll notify you without undue delay.
Getting your data out. While your account is open, you can export reports and CSVs from the app. You can also email support@eventsage.io to request a full export.
After your account closes. If your account is closed or terminated, we keep your Customer Data for 90 days so you can request an export, then delete it, except for records we have to keep for legal, tax, accounting, payment or dispute purposes, signed contracts and their audit trails, and data in backups, which is deleted on our normal backup cycle. Downgrading to the Free plan doesn't close your account.
Data processing addendum. If you need a data processing addendum for US state or Canadian privacy law purposes, email support@eventsage.io.
6. AI features
EventSage includes AI features, including our assistant, SageAI, which can draft emails and proposals, summarize events and read documents you upload.
- Check the output. AI output can be wrong, incomplete or inappropriate. Review it before you send, sign or rely on it. You're responsible for what you send to clients.
- No professional advice. SageAI doesn't give legal, tax, accounting or financial advice.
- Who processes it. To answer a request, we send the relevant content, which can include client and event details, to our AI provider. Our provider doesn't use that content to train its models.
- How we improve EventSage. We may use de-identified and aggregated information about how AI features are used, which doesn't identify you, your clients or your staff, to improve the Service. You can opt out by emailing support@eventsage.io. We don't sell your Customer Data or let anyone else train models on it.
- AI credits. Some AI features use credits. Credits are pooled across your account, have no cash value and are non-refundable.
7. Contracts and e-signatures
EventSage lets you send contracts to clients for electronic signature. We provide the signing tool and keep an audit trail of each signing (time, IP address, device information and signer consent). We aren't a party to your contracts.
Any contract templates, clause libraries or sample language we provide are starting points, not legal advice. You're responsible for the content of your contracts and for whether they're enforceable where you operate. Have your own attorney review them.
8. Connected accounts and third-party services
You can connect services like Google (Gmail and Google Calendar) or Microsoft (Outlook and calendar) so EventSage can send email and manage events on your behalf. When you connect one, you authorize us to access it as described on the connection screen and in our Privacy Policy. You can disconnect anytime. Third-party services are governed by their own terms, and we aren't responsible for them.
9. Your clients
Your clients use our client portal and payment pages to view proposals, sign contracts and pay you. Their agreement for your services is with you, not with us. Clients who use those pages agree to use them only for that purpose, not to misuse or interfere with them, and to our Privacy Policy. Payment and signing links work for anyone who has them, so you and your clients should treat them like a password and share them only with the right people.
10. Acceptable use
You agree to follow our Acceptable Use Policy, which is part of these Terms.
11. Our intellectual property and feedback
We own the Service, including its software, design, templates and content we provide, and everything we build. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us ideas or feedback, we can use them without owing you anything.
12. Early access and beta features
We may offer features marked as early access, working group or beta. They're provided as is, may change or go away, and may not be fully tested. Don't rely on them for anything critical without a backup.
13. Suspension and termination
You can close your account anytime by emailing support@eventsage.io. We may suspend or end your access if you break these Terms or the Acceptable Use Policy, don't pay, create risk or legal exposure for us or others, or if we're required to by law or by Stripe. When it's reasonable, we'll give you notice and a chance to fix the problem first. Sections that by their nature should survive termination will survive, including Sections 4 (amounts owed), 5, 11 and 14 through 19.
14. Disclaimers
The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement. We don't promise the Service will be uninterrupted, error-free or that it will meet every need of your business. Calculators, pricing tools, staffing estimates and tax figures are tools to support your decisions, and you're responsible for checking them.
15. Limitation of liability
To the fullest extent the law allows:
- Neither of us is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if warned they might happen.
- Our total liability for all claims relating to the Service is limited to the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) $100.
These limits don't apply to your payment obligations or your indemnity obligations.
16. Indemnity
You'll defend and indemnify us, and our owners, employees and contractors, against third-party claims, and related losses and costs (including reasonable attorneys' fees), arising from your Customer Data, your events and services (including alcohol service), your contracts with clients and staff, your payments, refunds and taxes, or your violation of these Terms or the law.
17. Disputes and arbitration
Talk to us first. Before filing a claim, email support@eventsage.io and mail a written notice to the address in Section 19 describing the dispute and what you want. We'll do the same. If we can't resolve it within 60 days, either of us may start arbitration.
Binding arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator. The arbitration will take place in Sumner County, Tennessee, or by video if both of us agree. The arbitrator decides all questions about whether a dispute must be arbitrated. Judgment on the award may be entered in any court with jurisdiction.
Exceptions. Either of us may bring an individual claim in small claims court, and either of us may go to court to stop infringement or misuse of intellectual property or to collect unpaid fees.
No class actions. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, consolidated or representative proceeding. If this waiver is found unenforceable for a claim, that claim goes to court, not arbitration.
30-day opt-out. You can opt out of this Section 17 by emailing support@eventsage.io within 30 days of first accepting these Terms, with your name, business name and account email and a statement that you opt out of arbitration.
Courts. For anything not arbitrated, you and we agree to the exclusive jurisdiction of the state and federal courts located in Davidson County or Sumner County, Tennessee.
18. Changes to these Terms
We may update these Terms. For material changes, we'll email account owners or show a notice in the app at least 30 days before the change takes effect. If you keep using the Service after that, you accept the updated Terms. If you don't agree, cancel before they take effect.
19. General
- Governing law. Tennessee law governs these Terms, without regard to conflict of laws rules, and the Federal Arbitration Act governs Section 17.
- Assignment. You can't assign these Terms without our written consent. We can assign them, without your consent, to an affiliate or to a successor in a merger, reorganization or sale of the business or of EventSage, and we'll let you know.
- Entire agreement. These Terms, the Privacy Policy, the Cookie Policy, the Acceptable Use Policy and any order or plan terms you accept in the app are the whole agreement between us about the Service.
- Severability and waiver. If part of these Terms is unenforceable, the rest still applies. Not enforcing a right isn't a waiver of it.
- Force majeure. Neither of us is liable for delays caused by events outside reasonable control, except for payment obligations.
- Independent parties. These Terms don't create a partnership, joint venture or employment relationship.
- Notices. We'll send notices to your account email. Send notices to us at support@eventsage.io and by mail to Audacious Innovations, LLC, 332 Bayshore Dr, Hendersonville, TN 37075.
Questions? Email support@eventsage.io.